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LIVE SMART CARE PLAN

24/7 Remote Support Team Contact Information

Support Phone & Text: 1.833.404.4914

Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Support Chat: https://chat.getparasol.com

WICKED SMART HOMES IS PROUD TO ANNOUNCE 24/7/365 LIVE REMOTE SUPPORT

Home technology systems occasionally experience disruptions. We want to keep things simple and provide amazing support if your systems in the Sarasota or Naples, FL area experience any technical issues. From proactively monitoring and fixing your system remotely, to next day prioritized scheduling for on-site appointments, we have you covered! We Now Offer Unlimited 24/7 Phone, Text, and Email Support!

Experience Our Benefits

REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL

You'll get a mobile app from Wicked Smart Homes enabling you to fix many of the common issues that technology systems experience without bringing us onsite at your Sarasota or Naples, FL area home.

24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Choose your monthly subscription

Essential and Enhanced support plans receive an OvrC Pro Lifetime License + Smart Hub and full installation ($1000 value)
*Remote Support requires OvrC Pro Technology & IP Power & Surge Devices. On-site & Remote Labor rates and trip fees subject to change.
ALL CALL
$0 Annual Fee
  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • Prioritized Appointment Scheduling

    Same Day/Next Day Scheduling For On-Site Appointments

  • Internet Speed Test Reports

    * Upon request

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • Cable TV & Internet Provider Coordination & Phone Support

    WSH to be named an authorized representative on your account so we may communicate with your cable/ISP provider

  • Annual On-Site Health Check & Tune Up

    We will visit once annually to make sure your systems is in ship shape and firmware updates are completed. (Upon request)

  • Equipment Discount

    Receive a 10% discount on all future electronics purchases. *Some exclusions apply (Televisions, A/V streaming devices, Apple product, Sonos product)

  • Standard Labor Rate for Remote Support
    & On-Site Appointments Monday-Friday 8am-5pm

    On-site
    $120/hr + $75 Trip Fee
    Remote
    $120/hr (15 minute min)

  • Evening & Weekend Rate for On-Site Appointments
    (After 5pm Monday-Friday and Weekends):

    $200/hr + $100 trip fee ( 1 hour minimum)

Essential
$1200 Annual Fee
  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • Reactive Remote Repair*

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • Prioritized Appointment Scheduling

    Same Day/Next Day Scheduling For On-Site Appointments

  • Internet Speed Test Reports

    * Upon request

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • Cable TV & Internet Provider Coordination & Phone Support

    WSH to be named an authorized representative on your account so we may communicate with your cable/ISP provider

  • Annual On-Site Health Check & Tune Up

    We will visit once annually to make sure your systems is in ship shape and firmware updates are completed. (Upon request)

  • Equipment Discount

    Receive a 10% discount on all future electronics purchases. *Some exclusions apply (Televisions, A/V streaming devices, Apple product, Sonos product)

  • Standard Labor Rate for Remote Support
    & On-Site Appointments Monday-Friday 8am-5pm

    On-site
    $120/hr + $75 Trip Fee
    24/7 remote support included

  • Evening & Weekend Rate for On-Site Appointments
    (After 5pm Monday-Friday and Weekends):

    $200/hr + $100 trip fee ( 1 hour minimum)

Enhanced
$2400 Annual Fee
  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • Reactive Remote Repair*

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • Prioritized Appointment Scheduling

    Same Day/Next Day Scheduling For On-Site Appointments

  • Internet Speed Test Reports

    * Upon request

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • Cable TV & Internet Provider Coordination & Phone Support

    WSH to be named an authorized representative on your account so we may communicate with your cable/ISP provider

  • Annual On-Site Health Check & Tune Up

    We will visit once annually to make sure your systems is in ship shape and firmware updates are completed. (Upon request)

  • Equipment Discount

    Receive a 10% discount on all future electronics purchases. *Some exclusions apply (Televisions, A/V streaming devices, Apple product, Sonos product)

  • Standard Labor Rate for Remote Support
    & On-Site Appointments Monday-Friday 8am-5pm

    On-site and 24/7 remote support included
    No fee

  • Evening & Weekend Rate for On-Site Appointments
    (After 5pm Monday-Friday and Weekends):

    $200/hr + $100 trip fee ( 1 hour minimum)

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Sarasota Location
527 S. Pineapple Ave.
Sarasota, FL 34236
(941) 928 - 0343

Naples Location
1015 1st Ave South
Naples, FL 34102
(239) 300 - 2138

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